FAQ

At the events

What is the minimum age for MODUL'AIR events?

All our events are strictly 18+. Make sure you have a valid ID with you.

Can I leave the event and come back later?

IN = IN, OUT = OUT. No re-entry possible.

Will there be food at the shows?

Food will be provided by Gulzig. Vegan and gluten free options available.

Where can I find free earplugs?

Free earplugs are available at First Aid (EHBO)  — powered by CM.

Will there be lockers?

Yes, plenty of lockers available on site.

Is there any afterparty?

The official afterhours for each event will be held at Decadance (Overpoortstraat 76, 9000 Gent).

Payment System

What payment methods can I use at MODUL’AIR events?

We use our own payment system accessible through our app or, if you don’t have a smartphone, an RFID card. All transactions are in euros.

Accepted payment methods within the app: Payconiq, Bancontact, credit card, IDEAL, Apple Pay, Google Pay, PayPal.

What features does the app offer?

In addition to serving as a payment system, the app provides practical information, including timetables, a floor plan, and real-time updates.

How can I download the app?

Download the app for free via this link (Apple or Android).

How can I top up my balance and are there any costs associated?

Via the app: top up your balance in advance or at the event using an electronic payment method. A €0.75 user fee applies per top-up, with a minimum top-up of €10. No further restrictions.

Via RFID card: RFID cards can be purchased at the event for €1.50 using either Bancontact or cash, no additional top-up fees apply. Cards are reusable across all our events.

How can I check my remaining balance?

In the app: your current balance is displayed directly.

With the RFID card: simply scan the QR code to create an account and check your balance. Alternatively, you can view your balance at any scanner-equipped location, including info points, bars, cash points, night stores, or while making a payment.

How long is the balance valid?

App balance: valid for 364 days from the last top-up.

RFID card balance: cards and their balance are valid indefinitely for use at future events.

How does the eco-cup system work?

Each eco-cup costs €1, charged on top of your drink. Bring back your cup to one of the recup stands next to the bar to receive a €1 refund in your wallet.

Please note that damaged cups will not be accepted.

Can I request a refund?

Refunds are not possible at the moment.

Can I use the app to purchase a locker or toilet bracelet?

Currently not, but we’re exploring the possibility in the future.

General

Who do I contact when I lost something?

Please send a message via our contact form with a description of the item you lost and we will get back to you as soon as possible.

Can I work at MODUL’AIR?

Please send an mail to staff@modul-air.com with your resume and a short motivational letter and we will get back to you as soon as possible.

How do I partner with MODUL'AIR?

Please send a message via our contact form with your proposition on how we could collaborate.

What are the measures taken for wheelchair users?

Our events are entirely wheelchair friendly. All areas can be accessed without the use of stairs.

In case you need any assistance, please find our First Aid.

What are the house rules?

When you want to enter the venue, you must pay an entrance fee and/or comply with the rules set out in this house rules document.

  • You must be at least 18 years old and provide identification as proof.
  • We expect our visitors to have a tolerant and positive attitude towards all different ethnic groups, genders, religions, and cultures present during a club night.
  • Visitors displaying any kind of sports-related attire (such as football jerseys) will be denied entry.
  • Visitors who appear to be drunk or under the influence of illegal drugs will be refused entry.
  • It is strictly prohibited to possess, use, or trade any kind of drugs on the premises. This will be strictly monitored, anyone found breaking this rule will immediately be banned from the premises. If drug dealing is suspected, the police will be informed.
  • It is strictly prohibited to possess any kind of weapons on the premises. All weapons will be confiscated and the police will be notified.
  • By entering the venue, you agree to undergo a security check. Entry will only be granted after this check. Every visitor accepts a possible inspection of the contents of their jacket, trouser pockets and backpacks before entering the venue.
  • In case of an emergency, visitors must always follow the instructions of the staff.
  • The management is not liable for any injuries and/or loss/damage of goods.
  • If the venue is too crowded, we reserve the right to refuse entry.
  • Any behavior that is perceived as annoying, threatening, intimidating or unwanted by other visitors will result in a warning and, if repeated, in removal from the premises. In this case, access will also be denied in the future.
  • Bringing any kind of beverages onto the premises is strictly prohibited.
  • It is not allowed to distribute or display flyers without explicit permission from the management.
  • When leaving the venue, please refrain from committing vandalism, keep noise levels to a minimum and do not drive under the influence of drugs or alcohol. It is forbidden to make noise, urinate, leave litter around the venue or on the way to and from the venue.
  • It is forbidden for any visitor to take bottles or glasses outside of the venue.
  • It is strictly forbidden for any visitor to cause damage to the venue, other visitors or equipment. Any form of damage (intentional or unintentional) will be cleaned up and compensated by the person who caused the damage.
  • In case of any criminal offense or incidents, the police will be notified and your identity information will be disclosed.
  • Backpacks must be left in the lockers provided.
  • Group tickets cannot be sold through TicketSwap or any other medium, since this is a discounted ticket.
  • Any professional camera footage recorded at any MODUL’AIR event must be shared with the organisation. No professional cameras will be allowed without written confirmation.
Other questions?

Please reach out to us via our contact form and we will get back to you as soon as possible.

Tickets

I lost my ticket, what can I do?

You can retrieve them here.

Can I sell my ticket if I can’t come anymore?

Only resell your tickets via our official partner Ticketswap. Please be careful for scammers!

Can I buy tickets at the door?

We can’t guarantee this, we highly recommend buying your tickets in advance.

Transport

Where is MODUL'AIR located?

We don’t have a fixed location, please head over to our event page to find out the specific location of each event.

Questions?

Anything else that hasn't been covered in our FAQ? Send us an email!

MODUL'AIR BV Dok-noord 7A 505, 9000 GENT
BE 0771 462 477
info@modul-air.com